TERNBAY Roomy Cute Backpack for Teen Girl

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• Shipping & Returns
• Reviews

• International Orders:
  We use International Express Service for all international deliveries.We are responsible for the shipping fee.Usually,goods will be shipped out 2-3 days after receiving the order. Please allow around 5-10 working days from dispatch. Additional delays may occur during the months of September to March due to the high demand and heavy load on postal services and customs.
  

  Total Delivery Time
  It is equal to the processing time plus packaging time and shipping time.
  
  Processing Time (6 Hours)
  From the time we received your order to the time we start to package your order, two working days (except two weekend holidays) to get your order looked at, your payment confirmed, to make sure the shipping address is correct and to collect the items you purchased.
  
  Packaging Time (12 Hours)
  Your order will be sent to our shipping partner the day of packing or no later than the next day.
  
  Shipping Time (3 to 5 shipping days)
  The time it takes for the shipping company to drive or fly your package to you.
  
  Note:
  When receiving and signing for the cargo, you must inspect the cargo carefully to make sure whether it is perfect or not; you should send letter for us instead of signing for if it has any breakage; we will help you to process! But if after receiving and signing for said again the product has any question,we are generally irresponsible!
  1. If you find the parcel broken when delivery, please open the parcel to check whether items are kept well.If not, please refuse to accept the delivery. When the parcel is returned to us automatically, we will confirm if the damage is made during transportation. If yes, we will send you a new one of same model for exchange or fully refund your money according to your request.
  2. If you want to return the parcel already signed by you, please email us to get the shipping address where your parcel can be returned to. We would have no responsibility for any missing parcel caused by returning to wrong shipping address without asking for our customer support's advice.
  
  Tracking Methods
  After your order is dispatched, we will offer you a link that you could trace your order if required. Check your e-mail for the link and tracking number.
  Note: If you can't check it immediately with the tracking number,please wait with patience.Some time is required by Express Company for uploading.
  
  Unsuccessful or Wrong Delivery
  For customers who do not receive your parcel within the above total delivery time, please check with the local post office directly with your ID card or other valid certificate and the order information copy that you can print out when login to your registered account on our website.
  
  Returns & Exchange
  
  Return Policy:
  We are committed to your complete satisfaction.You may return your goods within fourteen days from the date merchandise were received. You must contact us before sending the items back. All items sent back to us must be in their original condition i.e.not worn,altered or washed, with all tags attached.
  
  Exchanges:
  Exchanges are only allowed when merchandise is defective or damaged upon receipt and we will accept exchanges within 14 days of the original order dispatch date. Email us first to get a return authorization and return address from us or your return will not be accepted. All items can only be exchanged for replacement at the equal price.
  1. A Return Address must be obtained from customer service to receive a refund. Order number must be written on the outside of the packaging. If order number is not visible or provided, package may get lost or returned back to you
  2. On the packing slip, circle the item(s) being returned. Please indicate reason for return.
  3. Pack merchandise securely. If you do not have the original packing slip, please include the following information with your return: bill-to name, address and phone number; ship-to name, address and phone number; order number; reason for return.
  4. For your protection, we suggest all returns be sent back to us through a traceable postal service. We will not be responsible for loss or damage of return shipments.
  5. Please be noted customer is responsible for shipping charges of the whole exchange process.
  
  Order Cancellation:
  Should you wish to cancel your order, you must email us immediately. 20% cancellation fee applies. Majority of orders are dispatched within 1-2 days from the order date. Shipped orders cannot be cancelled.

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